How NextLight Became the #1 Internet Service Provider in the Country - Episode 12 of Unbuffered
In this episode of Unbuffered, Chris is joined by Valerie Dodd and Scott Rochat for a conversation about the history, growth, and continued success of Longmont's NextLight fiber network.
They begin with some recent recognition for NextLight, including being named the number one Internet Service Provider in the country, the top municipal ISP, the most recommended provider, and the highest-value provider according to customer surveys. Valerie reflects on the network's continued growth and why community support has become one of its greatest strengths.
From there, the conversation turns to the history of the network, from Longmont's early investment in fiber infrastructure to the community campaigns that helped secure voter approval for city-owned broadband despite significant opposition spending. Scott shares stories from the effort to build the network and how public support continued to grow over time.
Chris, Valerie, and Scott also discuss lessons learned along the way, including managing rapid growth, maintaining customer trust, planning for success, and avoiding common mistakes. They reflect on what it takes to build and sustain a community-owned network and why success requires both local leadership and long-term commitment.
The episode also explores NextLight's commitment to affordability and accessibility. Valerie explains how Longmont developed discounted service offerings, expanded support during the pandemic, and continued providing low-cost Internet options even after federal subsidy programs ended.
The conversation closes with a look at the network's financial position, including subscriber growth, debt repayment, and what comes next for one of the country's most successful municipal broadband networks.
This show is 39 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.
You can also check out the video version via YouTube.
Transcript below.
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Listen to other episodes (formerly Community Broadband Bits) or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.
Thanks to Whitedrift for the song Operator, licensed Creative Commons Attribution (3.0).
