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Broadband Competition is Pathetic, But Even That is Too Much For Qwest

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A Qwest sales person admits on tape that Qwest is trying to eliminate competition by purging the network of independent ISPs. Listen to the conversation here.

Customer: "Qwest is trying to eliminate competition?"

Customer Service Rep: "In a way."

Undoubtedly, Qwest will (if it has not already) disavow this quote and suggest the CSR just didn't know what she was talking about. But they are clearly trying to remove competition - something we have witnessed in the Twin Cities of Minnesota as the good ISPs (for instance, IP House) are slowly strangled because they are not permitted resell the faster circuits. Additionally, I believe allegations that Qwest deliberately allows more congestion on lines they resell than lines where they are the sole retailer. Our office uses IP House and we have never had anything but good experiences with them. But we need a faster services, so we can choose between slightly faster options with Qwest or much faster options with Comcast. We have no choice but to take service from a crappy massive company if we want to maintain productivity. Some would claim that we have additional choices because USIW runs a Wi-Fi network in Minneapolis (subsidized by the City) but the network's speeds cannot compare to Comcast and it is far less reliable than the wired network alternatives (though Qwest's reliability in some areas may actually be worse). I found this story via the Free UTOPIA blog but it links to the original source on Xmission - a UTOPIA service provider and DSL resellter.
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Breaking the Broadband Monopoly

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The Institute for Local Self-Reliance is pleased to release this comprehensive report on the practices and philosophy of publicly owned networks. Breaking the Broadband Monopoly explains how public ownership of networks differs from private, evaluates existing publicly owned networks, details the obstacles to public ownership, offers lesson learned, and wrestles with the appeal and difficulty of the open access approach.

Download Breaking the Broadband Monopoly [pdf]

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Cable Cos, Wi-Fi, and Limiting Competition

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David Pogue, a NY Times Tech columnist, recently wrote about a partnership between cable companies to share Wi-Fi access points:
I, a Cablevision customer, can now use all of Time Warner’s and Comcast’s hot spots in these three states. If you have Time Warner’s Road Runner service at home, you’re now welcome to hop onto Cablevision’s Optimum hot spots wherever you find them, or Comcast’s Xfinity hot spots. And so on. It’s as though all three companies have merged for the purpose of accommodating your Wi-Fi gadget, hugely multiplying the number of hot spots that are available to you. The companies call this kind of partnership “the first of many.” Now, I think this development is fantastic. It hits me where I live. It’s free. It’s fast and reliable. I love it.
He goes on to ask, what's in it for them? Apparently, David Pogue has little understanding of how dominant firms work together to cement their power and limit competition. He then put up a post with an answer from an insider:
“David, widely available WiFi makes our service better, and more useful and valuable,” he wrote. “And we don’t compete directly with TWC or Comcast for high-speed Internet customers; we compete with phone companies that offer a wide array of services, including data plans over increasingly over-burdened and sluggish cellular networks for an extra $60 per month."
Bingo. Big cable companies do not compete with each other - one suspects these companies have tacitly divided the national cable market with an understanding that they will not overbuild each other. The barriers to entering the cable/broadband market are already substantial: any new network requires a massive upfront capital expenditure. This Wi-Fi partnership with cable incumbents makes that barrier even larger. Let's imagine that a city wants to build a publicly owned network that will compete with one of these companies. Customers of the private incumbent have Wi-Fi access all over the place, across three states - and probably more to come. The incumbent gets the benefit of investments from other cable cos in the partnership. Any guesses on whether the publicly owned network will be invited to join that partnership?
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Oklahoma City Network Offers Unique Research Opportunities

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Though it may not be a major selling point for communities considering building a network, they can offer tremendous research potential. Local communities are more approachable for researchers and more likely to form mutually beneficial partnerships. Consider an interesting story about the Oklahoma City Wi-Fi network and weather researchers. This is a massive network -- at 555 square miles, the largest in the world. Local universities have teamed up with the city to closely monitor the weather constantly throughout the network. This data is useful in tracking how air currents move around a city - which is really helpful for those trying to understand and mitigate terrorist chemical or biological weapon attacks... for instance. This is just one of some 200 applications the City uses its network for:
Steve Eaton, information security architect for Oklahoma City, characterizes the project as the most unique application the city utilizes. The Wi-Fi network currently runs about 200 applications that range from video surveillance to GPS tracking systems.
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Chaska.Net Profiled in Local Paper

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I've often wondered what it would look like if a reporter wrote about a Wi-Fi network without any ideological baggage to slam it. Now you can see - Mollee Francisco wrote a lengthy and fair article for a local paper in Chaska, a suburb of Minneapolis. Like so many publicly owned citywide Wi-Fi networks, Chaska.Net accomplished many goals but was a disappointment for others. In particular, it was more expensive and the technology was more difficult than expected, but it introduced faster broadband than was available at the time. It continues to service 2100 customers, one of which is a household with close friends of mine. They love having the option of taking service from the City - they've been happy with the customer support and lower prices. That the speeds are slower than what cable networks offer doesn't bother them, they prefer to save the money. The article also discusses the wireless network in Buffalo, Minnesota, a city further away from the metro than Chaska that sees a brighter future for its public wireless network.

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Santa Monica and South Hadley Expand Networks

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  • TMCNET interviews Jory Wolf - the CIO of Santa Monica's Information Systems Department - about their application for broadband stimulus funds. Santa Monica has long used its publicly owned network to expand broadband access in the community.

    Our Santa Monica City Net and City WiFi (News - Alert) project will provide the equipment and connections required to expand the City’s free WiFi service that delivers Internet access to the public at our libraries, open space areas, community centers, homeless shelter, senior centers and animal shelters. In addition, our project will provide a connection to over 200 ISPs to obtain affordable broadband options to local businesses and increase the competitiveness of our country’s preeminent post-production companies and intellectual exports located in Santa Monica, Calif.

  • South Hadley, a small town in Massachusetts, may expand its modest fiber network (currently connecting schools, police, and town hall to others in town. Its municipal power company is evaluating options.

  • Baltimore City Paper ran a column discussing the Monticello, MN, city-owned network and the attacks against it by TDS Telecom. This accounting of the history has some errant details, but I found it fascinating how far the Monticello story has spread.

Photo from public domain

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Tropos Comments on Publicly Owned Wireless Networks

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Tropos is a California-based company that sells wireless networking gear, frequently to municipalities. They filed comments with the FCC regarding the National Broadband Plan in response to the request: "Comment Sought on the Contribution of Federal, State, Tribal, and Local Government to Broadband." We fully support their framing of the issue:
Municipalities that own and control their wireless broadband networks, operate public services more efficiently, prioritize broadband traffic for emergencies, and put unused bandwidth to use to attract new businesses, afford educational opportunities to students and in many cases, provide free broadband access to unserved or underserved residents.
Tropos calls for an end to preemption on community networks.
Congress should not adopt legislation that would prohibit local governments from building and operating broadband networks to provide services within a community. Local governments should have the freedom to make decisions on how they want to provide broadband within their community.
And finally, Tropos harkens back to the same political battles from one hundred years ago:
A century ago, when inexpensive electricity was available to only a small fraction of the U.S. population, incumbent suppliers of electricity sought to prevent the public sector from offering electricity for many of the same reasons incumbent broadband providers now argue against community broadband deployment and services. Back then, incumbents sought to limit competition by arguing that local governments didn’t have the expertise to offer something as complex as electricity. They argued that their own businesses would suffer if they faced competition from cities and towns. Local community leaders recognized that their economic survival and the health and welfare of their citizens depended on wiring their communities. They understood that it would take both private and public investment to bring electricity to all Americans. Fortunately, they prevailed.
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Longmont's Saga - The Failure of Referendum

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As we have noted previously, Longmont, Colorado, has seen a number of private companies attempt to offer Wi-Fi broadband and then go out of business. As Colorado preempts local authority by requiring a referendum by the city before it can offer services itself, Longmont recently had a vote to authorize telecommunications services. Voters defeated the option. As is common in these referendums, voters were blanketed with reasons to vote against it as incumbents (Qwest and Comcast) spent $200,000 opposing competition whereas the city is prevented by law from advocating for a ballot measure. Now the Wi-Fi network will be auctioned off in pieces because it cannot pay taxes.
Ohio-based DHB Networks owes the Boulder County treasurer’s office $87,000 in unpaid business personal property tax, and the county demanded the company cease operations unless it pays those taxes. DHB also owes the city of Longmont. Longmont-based RidgeviewTel is running the network, at least until the Wi-Fi equipment is auctioned off Thursday — at which point, 400 to 600 customers will be without Internet access, RidgeviewTel CEO Vince Jordan said.
Though the city already has fiber assets that could be used for backhaul as well as other expertise it could use in continuing to run the network, it cannot step in to run a network that would be useful to the community:
While the city can step in and operate the system, it would be only for municipal needs — such as police, fire and utility services — and not to provide Wi-Fi to customers. “Our hands were always tied,” Roiniotis said. “We could buy the system and operate it, but only for our own purposes. We can’t provide the retail part of it.” The city’s hands also were tied when it came to campaigning. State law bans governments from spending public money to campaign for or against local ballot questions.
Though 400-600 people may not seem like a lot of people to leave stranded, many of those on the network were the ones that needed a low cost alternative. This is one of the reason some hoped for a last minute resolution to the impending auction.
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Publicly owned Wi-Fi in Oklahoma City Saves Millions

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Last year, Oklahoma City launched the world's largest muni Wi-Fi mesh network (not residential use, just public safety and other muni uses). Shortly thereafter, they won an award for the public safety aspects of the network. A GovPro story now suggests networks like this Oklahoma City network could be leading a renaissance for muni wireless networks:
For instance, three years ago, Oklahoma City launched a muni-wireless broadband network using equipment from Tropos Networks covering 555 square miles. Today it has been adopted as the primary network used by all city departments. 
 Mark Meier, Oklahoma City’s chief technology officer recently indicated that the city has derived approximately $10 million in value from its broadband network to date. "Some of our critical public safety applications required redundant wireless connectivity, but the cellular data cards have remained virtually unused and handle less than 1 percent of our traffic which has resulted in significant cost savings for the city," he says.


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