In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the podcast, Chris sits down with Christy Batts, Chief Broadband Officer at CDE Lightband, and Amanda Cherry, Customer Experience Supervisor, to explore the exciting developments in Clarksville's municipal broadband network. They discuss the town's transition from Active Ethernet to XGS-PON, a significant upgrade that promises multi-gigabit symmetrical speeds and increased efficiency. 

Christy and Amanda share insights into the challenges of upgrading 30,000 customers while maintaining high service standards and the ongoing efforts to future-proof Clarksville's network. They also delve into the unique aspects of operating in a military town, the importance of underground infrastructure in new developments, and the innovative use of AI for customer service training. 

Tune in to learn how Clarksville is setting a new standard for municipal broadband and ensuring a robust, reliable service for years to come.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.