Benefits

Content tagged with "Benefits"

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Old Snake Oil in New Bottles: Ideological Attacks on Local Public Enterprises

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We are engaged in a rare event - we are moving offices. The Institute for Local Self-Reliance pre-dates our initiative and has been in this location for over 20 years. During the packing and sorting, we have encountered a curious collection of treasures. 

In keeping with this air of nostalgia, we want to present a report from 2001 by John Kelly, who was Director of Economics and Research at the American Public Power Association at the time he wrote the piece. The title caught our attention but the content kept our interest. We want to pass it on as recommended reading.

"Old Snake Oil in New Bottles: Ideological Attacks on Local Public Enterprises in the Telecommunications Industry" (PDF format) is a critique of a Progress and Freedom Foundation (PFF) report titled "Does Government belong in the Telecommunications Business?" (PDF) Kelly confirms that the arguments and fallacies advanced by the private telecommunications industry and its lobbyists have not changed in 11 years. The past 11 years have also seen the same slanted arguments and the same shaded research that, even after repeatedly being discredited, arise again and again.

The arguments truly are "snake oil." From the report:

One dictionary definition of "snake oil" describes it as "a liquid substance with no real medicinal value sold as a cure-all or nostrum...." This definition aptly describes the content of the PFF report. Its claims are not solid ones and can be easily refuted. Essentially, it views the elimination of government enterprises from the telecommunications industry as a cure-all, or nearly one, for the competitive problems that exist in the industry. This solution has no real value, and is counterproductive; it would exacerbate the problem of a lack of effective competition in the industry. The problem is a lack of effective competition, not public enterprises.

Old Snake Oil in New Bottles: Ideological Attacks on Local Public Enterprises

Image

We are engaged in a rare event - we are moving offices. The Institute for Local Self-Reliance pre-dates our initiative and has been in this location for over 20 years. During the packing and sorting, we have encountered a curious collection of treasures. 

In keeping with this air of nostalgia, we want to present a report from 2001 by John Kelly, who was Director of Economics and Research at the American Public Power Association at the time he wrote the piece. The title caught our attention but the content kept our interest. We want to pass it on as recommended reading.

"Old Snake Oil in New Bottles: Ideological Attacks on Local Public Enterprises in the Telecommunications Industry" (PDF format) is a critique of a Progress and Freedom Foundation (PFF) report titled "Does Government belong in the Telecommunications Business?" (PDF) Kelly confirms that the arguments and fallacies advanced by the private telecommunications industry and its lobbyists have not changed in 11 years. The past 11 years have also seen the same slanted arguments and the same shaded research that, even after repeatedly being discredited, arise again and again.

The arguments truly are "snake oil." From the report:

One dictionary definition of "snake oil" describes it as "a liquid substance with no real medicinal value sold as a cure-all or nostrum...." This definition aptly describes the content of the PFF report. Its claims are not solid ones and can be easily refuted. Essentially, it views the elimination of government enterprises from the telecommunications industry as a cure-all, or nearly one, for the competitive problems that exist in the industry. This solution has no real value, and is counterproductive; it would exacerbate the problem of a lack of effective competition in the industry. The problem is a lack of effective competition, not public enterprises.

The Incredible Incompetence of Comcast

What happens when economies of scale are taken to ridiculous proportions? The wretched customer service of Comcast, AT&T, Etc. We recently had to move our Institute for Local Self-Reliance office within Minneapolis due to our old building being razed shortly for student condos. Given the paucity of choices, we are stuck with Comcast as our ISP (the other option is a slower, less reliable CenturyLink DSL connection). Dealing with Comcast for the move has been a reminder why communities are smart to build their own networks. They can ensure a much better customer experience because they are not so unmanageably large. In telecommunications, some scale is desirable because key costs are somewhat fixed. Regardless of how many subscribers a network has, it has to advertise, do tech support, keep the network functioning, and more. Spreading those costs across a wide base makes sense. But when you take it to the levels of national carriers, you end up with customers having to call India to talk to a living human. After enough complaints, some of those jobs have come back to the US, but customer satisfaction remains elusive because of the difficulty of managing tens of millions of customers on probably hundreds of different internal systems -- most of which do not talk to each other. To ensure continuity of service for our office, we installed business-class service at our new location before we moved. We were told that on the day of the move, we could switch our static IP from the old location to the new with just our account number and the MAC address of the Comcast modem already installed in the new location. On that day, I called Comcast with that information and was told I needed to have our "new" account number. I said that we didn't know anything about a "new" account number as we were moving our service and they specifically told us that we only needed the Mac addy and the account number we have long used. Comcast Anchor on Economy The Customer Service Rep could not tell me the new account number. I asked if he could find it with several different pieces of unique information I did have and was told no. It was not possible. Frustrated, I said, "screw it," and just plugged old Comcast modem into the network, wondering if it would magically work with the correct static IP. And Lo, we were back on the Internets.

The Incredible Incompetence of Comcast

What happens when economies of scale are taken to ridiculous proportions? The wretched customer service of Comcast, AT&T, Etc. We recently had to move our Institute for Local Self-Reliance office within Minneapolis due to our old building being razed shortly for student condos. Given the paucity of choices, we are stuck with Comcast as our ISP (the other option is a slower, less reliable CenturyLink DSL connection). Dealing with Comcast for the move has been a reminder why communities are smart to build their own networks. They can ensure a much better customer experience because they are not so unmanageably large. In telecommunications, some scale is desirable because key costs are somewhat fixed. Regardless of how many subscribers a network has, it has to advertise, do tech support, keep the network functioning, and more. Spreading those costs across a wide base makes sense. But when you take it to the levels of national carriers, you end up with customers having to call India to talk to a living human. After enough complaints, some of those jobs have come back to the US, but customer satisfaction remains elusive because of the difficulty of managing tens of millions of customers on probably hundreds of different internal systems -- most of which do not talk to each other. To ensure continuity of service for our office, we installed business-class service at our new location before we moved. We were told that on the day of the move, we could switch our static IP from the old location to the new with just our account number and the MAC address of the Comcast modem already installed in the new location. On that day, I called Comcast with that information and was told I needed to have our "new" account number. I said that we didn't know anything about a "new" account number as we were moving our service and they specifically told us that we only needed the Mac addy and the account number we have long used. Comcast Anchor on Economy The Customer Service Rep could not tell me the new account number. I asked if he could find it with several different pieces of unique information I did have and was told no. It was not possible. Frustrated, I said, "screw it," and just plugged old Comcast modem into the network, wondering if it would magically work with the correct static IP. And Lo, we were back on the Internets.

The Incredible Incompetence of Comcast

What happens when economies of scale are taken to ridiculous proportions? The wretched customer service of Comcast, AT&T, Etc. We recently had to move our Institute for Local Self-Reliance office within Minneapolis due to our old building being razed shortly for student condos. Given the paucity of choices, we are stuck with Comcast as our ISP (the other option is a slower, less reliable CenturyLink DSL connection). Dealing with Comcast for the move has been a reminder why communities are smart to build their own networks. They can ensure a much better customer experience because they are not so unmanageably large. In telecommunications, some scale is desirable because key costs are somewhat fixed. Regardless of how many subscribers a network has, it has to advertise, do tech support, keep the network functioning, and more. Spreading those costs across a wide base makes sense. But when you take it to the levels of national carriers, you end up with customers having to call India to talk to a living human. After enough complaints, some of those jobs have come back to the US, but customer satisfaction remains elusive because of the difficulty of managing tens of millions of customers on probably hundreds of different internal systems -- most of which do not talk to each other. To ensure continuity of service for our office, we installed business-class service at our new location before we moved. We were told that on the day of the move, we could switch our static IP from the old location to the new with just our account number and the MAC address of the Comcast modem already installed in the new location. On that day, I called Comcast with that information and was told I needed to have our "new" account number. I said that we didn't know anything about a "new" account number as we were moving our service and they specifically told us that we only needed the Mac addy and the account number we have long used. Comcast Anchor on Economy The Customer Service Rep could not tell me the new account number. I asked if he could find it with several different pieces of unique information I did have and was told no. It was not possible. Frustrated, I said, "screw it," and just plugged old Comcast modem into the network, wondering if it would magically work with the correct static IP. And Lo, we were back on the Internets.

Community Broadband Bits 17 - Joe Knapp of Sandy, Oregon

Sandy has run a wireless network for over eight years and has just announced a partnership with i3 to bring FTTH to everyone using i3's technology to run trunk fiber lines through existing waste water and storm water pipes. We previously wrote about Sandy here. Joe Knapp, the IT Director for the city of Sandy and the General Manager of SandyNet, is our guest on this week's Community Broadband Bits podcast - episode 17. He discusses how Sandy began offering broadband access to itself, residents, and businesses and how they expanded to fiber originally. And toward the end, he gives us the low-down on how the partnership with i3 is structured. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 30 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can download the Mp3 file directly from here. Read the transcript of this episode here. Find more episodes in our podcast index. Thanks to Fit and the Conniptions for the music, licensed using Creative Commons.

Community Broadband Bits 17 - Joe Knapp of Sandy, Oregon

Sandy has run a wireless network for over eight years and has just announced a partnership with i3 to bring FTTH to everyone using i3's technology to run trunk fiber lines through existing waste water and storm water pipes. We previously wrote about Sandy here. Joe Knapp, the IT Director for the city of Sandy and the General Manager of SandyNet, is our guest on this week's Community Broadband Bits podcast - episode 17. He discusses how Sandy began offering broadband access to itself, residents, and businesses and how they expanded to fiber originally. And toward the end, he gives us the low-down on how the partnership with i3 is structured. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 30 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can download the Mp3 file directly from here. Read the transcript of this episode here. Find more episodes in our podcast index. Thanks to Fit and the Conniptions for the music, licensed using Creative Commons.

Community Broadband Bits 17 - Joe Knapp of Sandy, Oregon

Sandy has run a wireless network for over eight years and has just announced a partnership with i3 to bring FTTH to everyone using i3's technology to run trunk fiber lines through existing waste water and storm water pipes. We previously wrote about Sandy here. Joe Knapp, the IT Director for the city of Sandy and the General Manager of SandyNet, is our guest on this week's Community Broadband Bits podcast - episode 17. He discusses how Sandy began offering broadband access to itself, residents, and businesses and how they expanded to fiber originally. And toward the end, he gives us the low-down on how the partnership with i3 is structured. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 30 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can download the Mp3 file directly from here. Read the transcript of this episode here. Find more episodes in our podcast index. Thanks to Fit and the Conniptions for the music, licensed using Creative Commons.

Community Broadband Bits 17 - Joe Knapp of Sandy, Oregon

Sandy has run a wireless network for over eight years and has just announced a partnership with i3 to bring FTTH to everyone using i3's technology to run trunk fiber lines through existing waste water and storm water pipes. We previously wrote about Sandy here. Joe Knapp, the IT Director for the city of Sandy and the General Manager of SandyNet, is our guest on this week's Community Broadband Bits podcast - episode 17. He discusses how Sandy began offering broadband access to itself, residents, and businesses and how they expanded to fiber originally. And toward the end, he gives us the low-down on how the partnership with i3 is structured. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 30 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can download the Mp3 file directly from here. Read the transcript of this episode here. Find more episodes in our podcast index. Thanks to Fit and the Conniptions for the music, licensed using Creative Commons.

Community Broadband Bits 17 - Joe Knapp of Sandy, Oregon

Sandy has run a wireless network for over eight years and has just announced a partnership with i3 to bring FTTH to everyone using i3's technology to run trunk fiber lines through existing waste water and storm water pipes. We previously wrote about Sandy here. Joe Knapp, the IT Director for the city of Sandy and the General Manager of SandyNet, is our guest on this week's Community Broadband Bits podcast - episode 17. He discusses how Sandy began offering broadband access to itself, residents, and businesses and how they expanded to fiber originally. And toward the end, he gives us the low-down on how the partnership with i3 is structured. We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address. This show is 30 minutes long and can be played below on this page or subscribe via iTunes or via the tool of your choice using this feed. Search for us in iTunes and leave a positive comment! Listen to previous episodes here. You can download the Mp3 file directly from here. Read the transcript of this episode here. Find more episodes in our podcast index. Thanks to Fit and the Conniptions for the music, licensed using Creative Commons.