digital navigator

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Internet at $25: How Pharr is Making It Work - Episode 624 of the Community Broadband Bits Podcast

In this episode of the podcast, Chris reconnects with Jose Pena, IT Director for the City of Pharr, Texas. They discuss Pharr's remarkable journey in building a municipal fiber network that delivers affordable and reliable Internet access to all residents and businesses in the city, including underserved and rural areas.

Jose highlights Pharr’s successful partnerships with the local school district, their innovative use of funding sources such as rescue plan dollars, and the community impact of providing high-speed Internet at a fraction of traditional costs. Learn how Pharr has achieved an impressive 50% take rate in just two years, saving residents millions annually and helping bridge the digital divide.

The conversation also delves into the city's digital equity initiatives, including home visits by digital navigators, free cybersecurity tools, and digital literacy training programs that come with free laptops. Jose also shares insights about their plans to expand connectivity to apartment complexes and businesses, as well as their forward-thinking internship program for local high school students. 

This episode is a testament to what municipalities can achieve in creating accessible, community-centered broadband networks.

This show is 30 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license

Walter Gabino Rendon on Enhancing Digital Navigation with STEM Alliance - Building for Digital Equity Podcast Episode 21

Building for Digital Equity logo

In this episode of the Building for Digital Equity Podcast, Chris speaks with Walter Gabino Rendon, the Chief Program Officer at the STEM Alliance. Walter shares insights into the organization's efforts to bridge the digital divide in Westchester County, New York, a region often perceived as affluent but with significant underserved needs. They discuss the development and implementation of a CRM platform designed to improve the digital navigator experience, streamline client interactions, and collect vital data.

Walter details the collaborative process behind the tech ticketing system, the challenges faced during its development, and its impact on the organization's ability to serve the community effectively. He also shares his journey from education to digital inclusion work, highlighting how the pandemic underscored the critical need for digital access and support.

Tune in to learn about the innovative solutions being deployed to ensure everyone has access to high-speed internet and the necessary digital skills, and how these efforts are being measured and improved continuously.

***Disclaimer: This interview was conducted over a year ago***

This show is 12 minutes long and can be played on this page or using the podcast app of your choice with this feed.

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or see other podcasts from the Institute for Local Self-Reliance here.

Thanks to Joseph McDade for the music. The song is On the Verge and is used per his Free-Use terms.

Submit a Proposal to the National Digital Navigator Corps

The National Digital Inclusion Alliance's (NDIA) expanded National Digital Navigator Corps is running its first round of awards, and will support new projects at 18 sites around the country (including six in Tribal communities) beginning in the second half of this year. 

The deadline to apply via Letter of Intent is this Friday at 11:59pm, via this form. Applicants are asked to put together a 200-400 word summary of their project, including local needs, goals, potential impact, and any partners. More detailed instructions can be found here

From, NDIA, a description of the program

Digital navigators are trusted guides who assist community members in internet adoption and the use of computing devices. Digital navigators help demystify technology by providing one-on-one, ongoing assistance to connect residents to affordable internet, devices, technical skills, and application support. 

NDIA will select 18 partner organizations in rural areas or that serve Tribal and Indigenous communities, with a minimum of six organizations that serve Tribal and Indigenous communities, to host a digital navigator program as part of the National Digital Navigator Corps. Selected grantees will be trusted community-based organizations or local agencies, which will include nonprofits, social service agencies, libraries, and Tribal governments. 

Each applicant can apply for up to $389,000, representing a two-and-a-half-year commitment. The breakdown of those funds goes to everything from salary and benefits, to additional program management support, a device, data management, and indirect costs.

One bonus is that there is money for each new Digital Navigator set aside to attend the Net Inclusion conference during the second and third years of their tenure.

Applicants who submit Letters of Intent that pass the first round will be invited to submit full proposals by May 31, with winners notified at the end of July, and work beginning shortly thereafter.

NDIA’s Digital Navigator Corps Goes Nationwide with $10M Grant

Two years after launching a community-based model to help residents overcome the digital skills challenges that keep so many offline, the National Digital Inclusion Alliance (NDIA) announced in February 2022 that it has received a $10 million grant from Alphabet subsidiary Google to dramatically expand the impact of its Digital Navigator Corps model across the country. The money will allow NDIA to take the Corps nationwide to 18 new rural communities (including Tribal sites), helping thousands of people overcome adoption barriers with the help of local experts. 

Filling a Need at the Onset of the Covid-19 Pandemic

In August of 2020, NDIA first announced the launch of its new venture - the Digital Navigator initiative - to directly reach the many households across the United States that have access to wireline infrastructure but lack the knowledge, skills, trust, or comfort to turn that possibility into an affordable connection. The goal was to help people “get connected with affordable home Internet [access], find affordable computing devices, and learn basic digital skills,” and was borne directly out of the onset of the Covid-19 pandemic the previous spring.

The Salt Lake Public Library and Rural LISC were pilot partners, but NDIA has since worked with more than 20 organizations and communities over the last two years in addition to releasing a cornucopia of resources for cities and anchor institutions that to adapt and use as they see fit, in places as wide ranging as Austin, Cleveland, Denver, Nashville, Philadelphia, Portland, Providence, and Seattle. All of this work has led to refinement of the Digital Navigator model while also helping thousands get and stay online.