This week on the podcast, Christopher is joined by General Manager Brad Nosler and Senior Customer Support specialist Elizabeth Pereira, both from the city of Hillsboro, Oregon. The city's municipal broadband network, HiLight, is new, having begun signing up subscribers in the spring of 2021.

Notably, HiLight began building in the areas highest-need neighborhoods, where connectivity rates were disproportionately low. Equally importantly, HiLight has among the best income-qualified subscription tiers for families struggle to pay for access of any network in the nation, offering symmetrical gigabit service for just $10/month. Brad and Elizabeth talk with Christopher abou

This show is 33 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed. 

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

In August we first covered the National Digital Inclusion Alliance’s new Digital Navigator’s program, which provides a best-practices model for organizations looking to use local resources to help neighbors learn the skills and overcome their reluctance to getting online. This week on the podcast Christopher welcomes Paolo Balboa, Program Manager at the National Digital Inclusion Alliance and Shauna Edson Digital Inclusion Coordinator, at the Salt Lake City Public Library to dive deeper into the program and talk about lessons learned so far.

The group dives right into what digital equity means both in policy and practice, and how we can be more thoughtful about both. Paolo shares the history behind the idea of the NDIA’s Digital Navigator Program and how it came to fruition, helpfully, right at the start of the pandemic. 

Shauna talks about the challenges Digital Navigators confront head on in communities, from helping residents overcome lack of familiarity with new devices, to learning to navigate the web, to connecting with local resources. Both Shauna and Paolo stress that successful forward progress will come from the presence of ongoing programs staffed by fellow community members, and Shauna shares the progress made in Salt Lake City so far.

This show is 32 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed. 

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

When the Eastern Shore of Virginia needed better Internet access, in part to ensure NASA could achieve its mission, Accomack and Northampton counties created the Eastern Shore of Virginia Broadband Authority. Its Executive Director, Robert Bridgham joins us for episode 294 of the Community Broadband Bits podcast.

We talk about why they used an Authority and how it was initially funded with grants that were later repayed because the network was so successful. They also used some community development block grants though the network has since expanded with its own revenues. 

The network both leases lines to independent ISPs and provides services directly. And it is expanding its Fiber-to-the-Home network to more neighborhoods each year in an incremental fashion. Read more about Eastern Shore of Virginia Broadband Authority here.

This show is 22 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed. 

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

We are checking back in with Ernie Staten, Deputy Director of Public Service in Fairlawn, Ohio now that their muncipal Fiber-to-the-Home (FTTH) network - FairlawnGig - is built out and they are still building the citywide Wi-Fi network that will accompany it. We previously talked with Ernie when the network was being built two years ago in episode 201.

Fairlawn is located near Akron and a city without a municpal electric utility. Though they started expecting to work with a local partner ISP, they quickly decided it would be better to both own and operate the network. 

Though the network is quite young, it has already helped to boost property values and has attracted new businesses. FairlawnGig was also the primary reason one local business expanded in Fairlawn rather than moving to another location. In short, the network has provided a strong, positive impact almost immediately. 

This show is 24 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed. 

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

We're continuing the interviews Christopher conducted while at the November Broadband Communities Economic Development Conference in Atlanta; this week, he's talking with Stephen Barraclough, General Manager for Burlington Telecom (BT) in Vermont. Stephen has worked diligently to reinvigorate and preserve the publicly owned network that, regardless of troubles, has been popular with subscribers.

Christopher and Stephen had their conversation prior to the November 27th Burlington City Council meeting when Councilors voted to sell the asset to Schurz Communications and ZRF Partners. The vote came after a long and arduous process that dragged on the community. Details of the agreement were still being negotiated when we published this podcast. Read more about the history of BT here.

Stephen and Christopher talk about what it was like when Stephen took the helm of the network. At the time, there were financial difficulties caused by a prior Mayor’s administration, but the community had come to rely on the fiber optic network and wanted to do what they could to preserve it.

Stephen describes the problems he faced and how they went about restoring the network step by step. He notes that saving BT was a team effort that involved industry colleagues, employees at BT, the city’s leadership, and the community as a whole. Central to their rebirth was self-reflection as an organization and taking control to set themselves apart from the competition. Christopher and Stephen also talk about other issues, such as BT’s low-income program, customer service, and the effort to retain a public interest philosophy under the expectation of privatization. Stephen sees only opportunity for BT and its subscribers as the community moves forward.

This show is 23 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed. 

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

The Kit Carson Electric Cooperative serves rural north central New Mexico and has been an early investor in a fiber-optic network that has brought high quality Internet service to a state largely stuck with 90's era DSL from incumbent CenturyLink. 

Luis Reyes, CEO of Kit Carson, joins us for episode 277 to discuss how the utility is ensuring its members all have high-quality Internet access available and some of the lessons they have learned in building the network. They have seen population growth and a rise in small businesses, especially people who can work from home. 

One of they key lessons is how to manage sign-ups. They have a significant waiting list, from a combination of greater demand than expected and the challenges of managing the home install process. 

Finally, we talk about how Kit Carson is working with another local cooperative to expand that high-quality access in New Mexico.

Read the transcript for this episode here.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

This show is 28 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed.

You can download this mp3 file directly from here. Listen to other episodes here or view all episodes in our index.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.